Last updated: February 2026

Noise & Vibration Solutions UK Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Legal business name: Noise & Vibration Solutions UK Ltd

Registered address:
3 Cowlam Cottages
Cowlam
Driffield
East Riding of Yorkshire
YO25 3AG

Contact email: [email protected]

For the purposes of data protection legislation, we act as the Data Controller.

2. What personal data we collect

We collect only personal data that is necessary to respond to enquiries and deliver our services.

a) Website enquiries and contact

We may collect:

- First name

- Company name

- Email address

- Telephone number (optional)

- Message content

This information may be collected via website contact forms, newsletter sign-ups, downloadable resources, email correspondence, or telephone contact.

b) Clients and site-based work

When providing noise, vibration, and training services, we may collect:

- Names and work contact details of client representatives

- Names, job titles, or roles of employees or operatives where relevant to assessments or training records

- Training attendance lists

Where appropriate, job roles may be recorded without personal identifiers.

c) Health and special category data

We do not collect or store medical or health records, including:

- Audiometry or hearing test results

- Health surveillance records

- Medical diagnoses

We may be made aware that an individual has a hearing loss or uses a hearing device, but any medical information remains the responsibility of the employer and their occupational health provider.

We do not collect or store:

- National Insurance numbers

- Dates of birth

- Home addresses of employees

3. How we collect personal data

Personal data may be collected through:

- Website forms

- Email correspondence

- Telephone conversations

- Client-supplied spreadsheets or documents

- On-site notes and training sign-in sheets

- Photographs or videos taken on site, where individuals may appear incidentally in the background

4. How we use personal data

We use personal data to:

- Respond to enquiries

- Deliver noise and vibration risk assessments

- Produce reports and technical documentation

- Deliver and administer training

- Issue training certificates where applicable

- Maintain professional and contractual records

- Meet legal and regulatory obligations

We do not use personal data for automated decision-making or profiling.

5. Lawful basis for processing

We process personal data under the following lawful bases:

- Contract – where processing is necessary to deliver agreed services

- Legitimate interests – for professional record-keeping and business operations

- Legal obligation – where required to meet statutory or regulatory requirements

6. Data sharing

We only share personal data where necessary and proportionate, including:

- With clients, as part of reports or training records

- With regulators (such as the Health and Safety Executive or Local Authorities), where legally required

We do not sell personal data and do not share personal data with third parties for marketing purposes.

7. Data storage and security

Personal data is stored securely using a combination of:

- secure email systems

- cloud-based document storage platforms

- client-specific folders

- encrypted devices

- accounting and business management systems

Appropriate technical and organisational measures are in place to protect personal data against loss, misuse, unauthorised access, or disclosure. Access to personal data is restricted to those who require it for legitimate business purposes.

8. Data retention

We retain personal data only for as long as necessary.

- Noise at Work and vibration risk assessment reports are retained for a limited period, in line with legal, regulatory, and professional requirements. Reports are not retained indefinitely and may be securely deleted once no longer required.

- Training records, including attendance lists and certificates, are retained only while contractually and professionally relevant.

- Enquiry emails and correspondence are retained only as long as necessary and may be logged within our business systems.

Retention periods are reviewed periodically to ensure compliance with data minimisation principles.

9. Cookies and analytics

Our website uses basic analytics cookies to understand how visitors use the site and to help improve website performance.

We do not use advertising cookies or behavioural tracking technologies.

A cookie banner is provided where required.

10. Your rights

Under UK GDPR, you have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate or incomplete data

- Request deletion of personal data, where appropriate

- Object to or restrict certain processing

- Request data portability

To exercise these rights, please contact us at [email protected].

11. Complaints

If you have concerns about how your personal data is handled, please contact us in the first instance.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our services. The most recent version will always apply.